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FAQ
How do I become a member at paddypowercasino.com?
That's easy, just click here to Register an account.
Can I play the games for free?
Yes. paddypowercasino.com offers all of its games free for you to preview and play. You need to be logged out, then simply click on the Free Play button on the casino home page or just here - Free Play.
Does it cost me anything to join?
No, Membership is absolutely free.
How do I deposit funds?
There are numerous ways to deposit funds into your Paddypower.com account and our team are constantly trying to implement new and improved ways of doing so. Currently you can deposit funds using Credit cards, Debit cards, Neteller, or Moneybookers.
Deposits from Debit cards must be made in the currency of issue (i.e. Switch/Delta is Stg and Laser is Euro).
We accept credit cards bearing the Visa or MasterCard symbols. Unfortunately we do not accept American Express or JCB cards.
We also accept many Electronic payment types, please contact our Gaming Support Team for further information.
The minimum deposit allowed is £10 or €10 depending on your currency of choice.
The maximum deposits per day allowed are: Euro - €8000 GBP - £6000
How can I withdraw my winnings when I win?
To withdraw any funds, please log into your account and then click on 'My Account' and 'withdrawal' and then complete all the relevant information requested.
When a withdrawal is requested via Visa credit card, Switch, Solo or Delta cards, the funds will be transferred back onto your card within 2-3 working days. Laser Card withdrawals will also take 2-3 working days. For non U.K. MasterCard's a cheque will be dispatched to your registered address within 2-3 working days.
Are you licensed? / How do I know you're trust worthy? / Are my details safe on your site?
We are licensed and regulated by the Alderney Gaming Control Commission, who are one of the most rigorous and stringent online gaming regulators in the world. We are regulated by the Terms & Conditions of our license to ensure the utmost security and fairness.
Paddypowercasino.com recognises that online security is an area of vital importance for all our customers. 128 bit SSL Encryption software is used on all the pages of our payment system, meaning your details are safe and secure.
Do I have to download software to play?
No. We've designed our site to make game play as fun and easy as possible. Where most other casinos require you to download lengthy and cumbersome software, we've designed all of our games in Flash animation, which can be played directly online through your browser. This means you get all the fun without the hassle.
What is Flash?
Macromedia Flash is designed to deliver low-bandwidth animations and presentations through your internet browser. Macromedia Flash Player displays Web application front-ends, high-impact website user interfaces, interactive online advertising, and short-form to long-form animation. For more information, please see www.macromedia.com.
I have a Sports account with paddypower.com, what do I do to access the casino?
Simply log into the Global Login Area at the top left hand side of the screen, with your existing username and password.
How can I log into paddypowercasino.com?
Simply log into the Global Login Area at the top left hand side of the screen, with your existing username and password.
I have an account, but forgot my password, what can I do?
If you have forgotten your password, please contact our Gaming Support Team who can help you further.
I think I have registered before on your site, how can I check?
If you are unsure of your existing username and password, please contact our Gaming Support Team who can help you further.
You thought you had a Paddy Power account, but don't...
No problem, please click her to Register an Account
I receive an error message on log in, it states please register a payment type?
You need to register a debit or credit card to access paddypowercasino.com for verification purposes. Please click here for our Login Guide for further information on registering a payment type.
I receive an error message on log in, it states "I am from a Prohibited Jurisdiction"?
Residents from some countries throughout the world may be restricted from accessing paddypowercasino.com as their residential legislation prohibits them from accessing an online casino. Paddy Power Casino respects and adheres to such legislation. At times your ISP (Internet Service Provider) can route your internet connection through a country that is prohibited from paddypowercasino.com and so we believe you are trying to access from this country. In this case, you need to contact your ISP and ask to be routed alternatively. Please see a full list of prohibited countries in our Login Guide area.
Can anyone register?
No. If you are located in the United States (US), it is illegal for you to register or play on this site. You must not register or try to register with paddypowercasino.com if you are located in a jurisdiction in which such registration and/or playing of the Games is unlawful or contrary to any applicable regulation. It is your responsibility to ensure that this is not the case.
How old do I need to be to register?
You must be at least eighteen (18) years old to register on this site. At times we do request supporting documentation.
What identification do I need to join?
There are times when we need to verify your account details with further paper documentation.
If we are unable to verify the information that you provide to us when you register, we will require you to send us any or all of the following documentation:
- A Copy of your Passport or Driving License.
- A Copy of a recent Utility Bill
- A Copy of a recent Bank Statement
Recent documentation refers to documentation dated within the previous 3 months of submission. If we do require any of the aforementioned information we will inform you by e-mail. This is necessary for your security and to comply with Alderney gaming regulations.
How do I send my ID to you?
There are 3 ways to send Identification to us: Fax, Post and email. Please click here for the details.
Why do you have to verify me?
We have to verify all users to protect our customers against possible fraudulent activities. We also implement routine security checks on player accounts in order to ensure all procedures have been implemented.
What happens if I don't send ID to you?
Customers who do not wish to comply with our verification procedures will not be able to play on the site.
Can I / how do I check my financial / betting history?
At any time you can check your transaction history through the 'My Account' function. This can be accessed, once logged in by clicking on the 'My Account' button on the left hand side of the page.
I want to change my password
If you would like to change your password, you may do so by logging into our sports betting website www.paddypower.com with your paddypower.com Username and Password. Once logged into the site click on the "Password" link.
My personal details have changed what should I do?
You are able to change your email address and telephone numbers within the 'Personal Information' screens within 'My Account' (@paddypower.com). If you have moved homes or changed your name, you will need to contact Gaming Support Team.
Can I register more than one credit / debit card?
No. Unfortunately, for security reasons you can only use one payment card for the purposes of depositing and withdrawing funds from your account. If the card you have registered with us has since expired you can update this within the deposit and withdrawal screens. If you have been issued with a new card which has a new card number please contact Gaming Support Team.
Can I change the payment card registered to my account?
Yes. If the card number you have registered with us has since changed, please contact Gaming Support Team.
My payment card has expired what should I do?
If your payment card has expired, you can change the expiry date through the 'My Account' (@ paddypower.com) screens. Once logged in, you can update the expiry date on your next deposit as long as your card number is the same.
What currencies can I play in?
You can currently play in English Pounds Sterling or Euros. You'll be asked to select which currency you'd prefer to use at the point of registration. You will not be able to change your betting currency once you have opened your account.
How do I close an account?
If you wish to close your account, please withdraw all your funds in the 'My Account' section and send a contact the Gaming Support Team via email or phone.
I want to be permanently excluded from playing on the site
You may instruct us to permanently exclude you from participation in the Games by contacting the Gaming Support Team and stating that you wish to close your account in full permanently. Please include your username, address, date of birth and the answer to your security question. You can also exclude yourself from the site online yourself by logging into the casino, click on Player Protection and excluding yourself using this facility. Once a player has opted in to full and permanent self exclusion, this account will not be reopened
What methods of payment do you accept?
We currently accept the following methods of payment: Credit Cards: Visa, MasterCard; Debit Cards: Visa Delta, Switch & Solo; Debit Card: Laser (Irish Customers only).
We also accept many electronic payment types, please contact our Gaming Support Team for further information.
How do I deposit money?
To deposit money into your account, please login and then click on the 'Deposit' button to access your deposit page.
What is the max / min deposit?
The minimum deposit amount is £10 or currency equivalent. The maximum deposit is £6,000 or currency equivalent in one transaction - if you wish to deposit more than this, you will need to contact Gaming Support Team. The maximum deposit level will also depend on the limits set by each customer in our player deposit limits function.
How do I set my maximum deposit / stake limits?
Once logged into your account, click on the 'Player Protection' button. Using this screen, you can set your personal bet limits. You may set any combination of limits. Please note you can reduce your limits at any time with immediate effect. If you wish to increase your limits the changes will take place after 7 days.
What is 3D Secure?
During the deposit process users may also be requested to enter their 3D-Secure password for credit card deposits. 3D-Secure Authentication is an enhanced security measure being introduced by all credit card companies for all internet payments. This internet equivalent of Chip & Pin is being activated over the coming weeks and months. If your bank/card provider has enabled this measure of security you will be prompted to enter your 3D-Secure password during the deposit process.
This allows customers to interact directly with their card issuing bank and authenticate their deposit by entering a unique password to verify their identity before the payment is authorised. Here you can follow the on screen instructions to authenticate your card and carry out your deposit.
If you are not aware of your 3D-Secure password you can also follow the on screen instructions given to retrieve it.
For further information and a full step-by-step demonstration on using 3D-Secure with Mastercard SecureCode or Verified By Visa, please click here to see our information on paddypower.com.
How do I withdraw?
To withdraw money from your account, please login and then click on the 'My Account' button on the left hand side of the page. Please select the 'Withdrawal' feature here.
When a withdrawal is requested via Switch, Solo or Delta cards, the funds will be transferred back onto your card within 2-3 working days. All Visa and MasterCard's - a cheque will be dispatched to your registered address within 2-3 working days.
What is the max / min withdrawal?
The minimum withdrawal is £10 or currency equivalent or your remaining account balance.
The maximum withdrawal in one transaction is £3000 or currency equivalent. If you wish to withdraw more than £3000 or currency equivalent in one transaction please contact Gaming Support Team.
If you are withdrawing £3,000 (currency equivalent) or more, we will ask you to provide us with paper copies of your current Utility Bill (only a bill that has been issued within the last 3 months is acceptable) AND a copy of your Credit / Debit Card statement showing your registered home address before the withdrawal can be made (only a statement that has been issued within the last 3 months is acceptable). This is necessary for your security.
Are there charges for withdrawing funds?
There are no charges for withdrawing funds for Visa and non UK master cards, Switch, Solo and Delta or Laser cards. Funds will be transferred into your account within 2-3 working days. A cheque withdrawal carries no change either.
How long will my withdrawal take?
For Switch, Solo or Delta cards the funds will be transferred back onto your card within 2-3 working days. All Visa and MasterCard's within 2-3 working days and a cheque will be dispatched to your registered address within 2-3 working days.
What games can I play?
On our site you are currently able to play games listed on the game information page. We continue to add new games all the time, so stay tuned!
What is the minimum/maximum stake?
We offer a wide variety of minimum and maximum stakes in order to cater for our customers' requirements. The minimum and maximum stakes vary, depending on the game you are playing - please see each game for details.
Am I eligible to play?
To play on our site you must be 18 years of age or over and cannot reside in any illegal gambling jurisdiction. Please remember that gambling laws differ depending on where you live and it is your responsibility to comply with the gambling laws in your country.
How do I know the games are fair?
Our site only offers games that give genuinely random outcomes. The randomness of the games is thoroughly tested by our third party software testing experts before they are released for play.
How do you test the games?
To ensure that all our games are secure and robust we have spent considerable time with a number of independent 3rd parties undertaking detailed test procedures. A certified and approved auditor tests the site thoroughly. Details of the regulations required by the Alderney Gambling Control Commission may be found by visiting http://www.gamblingcontrol.org. We hope that this continual testing process will give sufficient comfort to our members.
How do I know the numbers are randomly generated?
Under our Alderney Online Gambling License our site only offers games that give truly random outcomes. In other words, Paddy Power Casino has no influence on the outcome of any one play of any one game.
I have a complaint, how do I contact the Alderney Gambling Control Commission?
It is our aim to answer any questions you have, and to resolve any problems you may encounter on our site. We want you to enjoy your time with paddypowercasino.com. If you wish to speak directly to the Alderney Gambling Control Commission, please click on their site link on the home page where you will find their contact details.
I am an existing Paddy Power user. How do I log in?
If you currently have a Paddy Power Sportsbook username and password, you can use those details to sign in to the Paddy Power Casino.
Please note it is case sensitive so ensure the Capslock button is not turned on.
If you forget your username, please contact the Customer Support team.
If you forget your password, please click here.
Please note you will be asked for your username and two security questions to verify your identity. You can then enter a new password (please enter twice to verify the password) and access your account.
If you are unable to verify your security questions, please contact Customer Support and they will be happy to help you further.
I am a new Paddy Power Casino user and have registered. How do I login?
When you first Register with Paddy Power Casino, you set your username and password you want to use for your account.
If you have your username and password, you can currently enter your details in the upper left hand corner of the Paddy Power Casino homepage and press 'Log In' to access your account.
Please note it is case sensitive so ensure the Capslock button is not turned on.
If you forget your username, please contact the Customer Support team (insert link for Customer Support).
If you forget your password, please click here.
If you are unable to verify your security questions, please contact Customer Support and they will be happy to help you further.
I have entered my email address as my username. Why can't I log in?
Please note your username will not be your email address. It will be a unique name that is at least six characters in length.
I am receiving an error message even though I have the right username and password. What do I need to change?
A cookie is a small data file, recorded in your web browser's Preferences folder, created by some web sites so they can recognize you when you return. For instance, any time you ask a site to remember your password, you're authorizing it to create a cookie. However some cookies can cause login problems. In these cases, it can sometimes be necessary to clear your cookies in order to log in.
How to clear your cookies
- Microsoft Internet Explorer (IE) Version 7
- Open IE and click on the "Tools" menu.
- Select "Internet Options."
- Click on the "General" tab if it isn't selected already.
- Under the heading "Browsing History" click on "Delete".
- Click "Delete cookies".
- Click "OK" to exit.
- Microsoft Internet Explorer (IE) Versions 6 and under
- Open IE and click on the "Tools" menu.
- Select "Internet Options."
- Click on the "General" tab if it isn't selected already.
- Under the heading "Temporary Internet files," click on "Delete Cookies..."
- Click "OK" for the "Delete all cookies in the Temporary Internet Files folder?" prompt.
- Click "OK" to exit.
- Mozilla Firefox
- Open Firefox and click on the "Tools" menu.
- Select "Options."
- Click on the "Privacy" icon on the left.
- Select "Cookies" and click on "View Cookies"
- Select google.com from the list and press "remove cookie."
- Click "OK" to exit.
I have a proxy server. How do I adjust my settings to log in correctly?
If you have login problem, and your service provider have a proxy server, the problem might be in the proxy server. Below is an example how to set up Internet Explorer not to use a proxy sever
- Open IE and click on the "Tools" menu.
- Select "Internet Options."
- Click on the "Connections" tab.
- Click "LAN settings"
- If you are connecting to the WWW through a proxy, the box reading Use a proxy server for your LAN etc, will be checked. In this case, click Advanced.
- In the field Do not use proxy server for address beginning with:, enter www.paddypowercasino.com Click OK.
Are there any system requirements to play the games?
Our site is optimized for all the major Browser versions such as Netscape Navigator and Internet Explorer from Version 5 upwards. Our site is compatible with Operating Systems; Windows 98, 2000, ME and XP and you will need to be accessing the site on at least a 28.8bps modem. Paddy Power Casino will operate on Macromedia Flash Player versions 6, 7, 8 or 9. The Macromedia Flash Plug-in is preinstalled in most browsers, and is a standard feature on all new, and future release Browsers & Operating Systems. It is supported by all the major computer companies and software suppliers, and is included in Microsoft Windows (all versions), Netscape Navigator, and AOL.
What is Flash?
Macromedia Flash is vector-based animation technology. It enables delivery of low-bandwidth animations, presentations, and websites through your Web Browser. Flash technology also allows you to design and publish engaging applications, Web interfaces, and training courses. For more information, please visit the www.macromedia.com Site.
Why do I need it?
We understand the need to make your online gaming experience as quick and hassle free, as possible. All the games you see on our site utilise Macromedia Flash technology. The main benefit to you is the avoidance of having to download any specific gaming software. This 'download' requirement usually involves large files and, subsequently, lengthy download times.
I am having trouble installing it - what should I do?
Errors of this nature are rare, and varied, as such, we advise you to visit: www.macromedia.com Site. and search for the most relevant answer to your problem.
What connection speed do I need?
We have designed our site to be as easy and accessible as possible. Therefore, your connection speed should not restrict the use of the site. However, we do recommend that for optimum playing performance you should consider using a connection equivalent to a 56k modem.
Is there a particular monitor setting?
The site is optimised for minimum Browser Window Settings of 800 x 600. Also, as described before, Macromedia Flash is vector-based animation technology, which means that it will automatically re-size according to your current browser window settings.
What if I am disconnected during a game?
Unfortunately, we cannot prevent this, but we can assure you that any transactions, made by you and registered on our systems before you were disconnected, will be honoured. If you have placed a stake on a game but have not hit the Play button when you are disconnected - the game will never take place. Simply place your stake again on the game. If you have placed a stake and have hit the 'Start' button when you are disconnected - the game will still run and the bet will stand. You will be able to view the outcome of your game by reloading the game where the last result will be shown. You may also view the result in 'My Account' under your 'Game History'.
What are cookies?
Cookies are small data files which are written to your hard drive by some websites when you view them in your browser. These data files contain information the site can use to track such things as lists of pages you've visited, and the date when you last looked at a certain page.
Why do we have them?
Cookies allow us to identify you, and optimise the site specifically for you, offering the best possible service with maximum effect. Most Web Browsers automatically accept cookies, but you can disable this function to prevent cookie storage. You should be able to access Free Play, even if you have selected to disable the cookie function.
Why do I need to have my cookies enabled?
In order for you to receive the best possible experience in our online environment, we recommend that cookies are enabled on your machine.
I am having problems accessing the site from behind a firewall
If you are experiencing problems of this nature, please contact your Gaming Support Team. Our team will be able to assist you with problems of this nature.
Are my details safe on paddypowercasino.com?
A key area of online security is encryption using the SSL mechanism, that is to say that information you provide us with is encrypted so that it cannot be read across the Internet. 128-bit SSL Encryption is used on all pages of our payment system.
Firewalls - can you tell me more?
Another key measure of online security is the Firewall. This sits between the Paddypower.com Web server and the Internet, providing further protection against non-authorised access. Access to the server is strictly controlled by the firewall, ensuring maximum protection for the website.
The Padlock - What's this?
Each screen within the secure areas of the website will include the padlock symbol in the bottom right hand side of the page to indicate that you are in a secure area and that any information you transmit is encrypted. Added Security If you are logged into your account for some time without using it the system will automatically log you out for security reasons.








